Cancellation Policy

Cancellation Policy for Online Orders

1. Order Cancellation Window:

   • Orders can be canceled within 1 hours after purchase without incurring any charges. After this period, the order may already be processed and shipped.

2. Cancellation Process:

   • To cancel an order, please contact our customer service team at Email: franckyafromart@gmail.com or through your account on our website. Make sure to provide your order number and any other relevant details.

3. Refunds:

   • Full Refund: If the order is canceled within the specified cancellation window, a full refund will be issued to the original payment method.
   • Partial Refund or No Refund: Orders canceled after the specified window or once the shipping process has begun may not be eligible for a full refund. In such cases, 

4. Non-Cancellable Items:

   • Some items, such as personalized products, final sale items, and perishable goods, are non-cancellable once the order has been placed.

5. Order Modifications:

   • Modifications to the order, such as changes in product selection, shipping address, or payment method, must be made within the same cancellation window. After that, changes may not be possible.

6. Failed Cancellations:

   • If your cancellation request is received after the order has been shipped, the standard return policy will apply. Please refer to our Return Policy link for more details.

7. Special Circumstances:

   • For cancellations due to errors or other special circumstances, please contact our customer service team. Exceptions may be granted at our discretion.

8. Contact Information:

   • For any questions or to request a cancellation, please reach out to our customer service team at Email: franckyafromart@gmail.com  during our business hours.