FAQ
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods listed at checkout.
2. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our shipping carrier’s website to track the progress of your delivery.
3. What is your return policy?
We offer a 14 days return policy from the date of purchase. Items must be unused, in their original packaging, and in the same condition as received. For more details, please refer to our Return Policy.
4. How long will it take to receive my order?
Processing time is typically 1-2 business days. Shipping times vary by location and chosen shipping method:
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery time is 2 – 8 business day
- Express Shipping: Estimated delivery time 1 – 4 business days
- International Shipping: We do not ship international for now.
5. Do you ship internationally?
- We currently do not ship out of Australia or PO Boxes, if applicable
6. Can I change or cancel my order?
Orders can be changed or cancelled within 1 hours of placing the order. Please contact our customer service team as soon as possible at [Customer Support Email: franckyafromart@gmail.com or 0431091426.
7. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience caused. Please contact us within 1 days of receiving your order with your order number, photos of the damaged or incorrect item, and we will assist you in resolving the issue.
8. How do I apply a discount code?
You can apply your discount code at checkout. Simply enter the code in the designated field and click "Apply." The discount will be reflected in your total.
9. What if my package is lost or missing?
If your package hasn't arrived within the expected timeframe, please check the tracking information provided. If there’s no update, contact us at Customer Support Email: franckyafromart@gmail.com for assistance.
10. How can I contact customer support?
You can reach our customer support team by emailing [Customer Support Email] or calling Customer Support Phone Number: 0431091426. Our hours of operation are Business Hours.