Return and refund policy

Return and Refund Policy

  1. Overview

  2. We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

  3. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! We want you to be completely satisfied with your purchase. 

  4. Returns
  • Eligibility: You can return products that you don't want anymore within 14 days of receiving your order. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
  • Non-Returnable Items: Certain items cannot be returned, such as [perishable goods, custom products, digital downloads, sale items, etc.].
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  1. How to Return an Item
  1. Initiate a Return: Contact our customer service team at email customersupport@francky.com.au to initiate a return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  1. Refunds
  • Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Refund Method: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 days.
  • Partial Refunds: Only partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  1. Exchanges
    If you need to exchange an item for the same product, please contact us at email customersupport@francky.com.au. Exchanges are subject to product availability.
  2. Late or Missing Refunds
    If you haven’t received your refund within 10 days, please check your bank account again, then contact your credit card company or bank, as processing time may vary. If you still have not received your refund, contact us at email customersupport@francky.com.au
  3. Contact Us
    For any questions about our return and refund policy, please contact us at email: customersupport@francky.com.au or contact form