Privacy Policy

Welcome to Francky.com.au ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, francky.com.au and make purchases from our online store.

By accessing the Site or purchasing from us, you consent to the practices described in this policy.

  1. Information We Collect

Personal Information: We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to our newsletter, or interact with us in any other way. This may include your name, email address, shipping address, phone number, payment information, and other details necessary to fulfill your orders.

Non-Personal Information: We may collect non-personal information automatically when you interact with our Site. This includes your IP address, browser type, device information, pages visited, and other analytical data.

  1. How We Use Your Information

We use your information for various purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your order status, account, or inquiries
  • Sending promotional materials, special offers, or other information (if you have opted in)
  • Improving our Site, products, and customer service
  • Preventing fraudulent transactions and ensuring security
  1. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, shipping companies, and marketing platforms.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.
  1. Data Security

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

  1. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the personal information we hold about you
  • Correcting any inaccuracies in your personal information
  • Requesting the deletion of your personal information
  • Opting out of marketing communications

To exercise these rights, please contact us using the details provided below.

  1. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and gather data about Site usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

  1. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FRANCKY AFRO MART
Email: customersupport@francky.com.au
Address: 46 wattle avenue Royal Park SA 5014